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Finding Balance Between Personalization and Automation

Chatbots have continued to increase in prevalence throughout healthcare in response to rising costs, accompanied by large advancements in AI technology since 2016. New advancements, like ChatGPT, have made AI feel more humanized than ever. However, obvious inabilities interpret basic emotions or lack of accurate or appropriate answers continue to remain a consequence of bots generating responses using statistical pattern matching rather than common sense or emotional understanding, which come naturally to humans. What takes precedence: availability or accuracy?

In the era of ChatGPT, we’re learning what AI is capable of, so it’s important to also understand its boundaries. Can chatbots go as far to change behavior? Better yet, can they do it better than humans? Read this white paper to find out.

This white paper is provided free from Pack Health and can be downloaded and viewed at your convenience.