PACK Health, LLC Privacy Policy

Welcome to PACK Health!  PACK Health, LLC (“PACK Health,”, “we,” “us,” or “our”) is glad that you are following your physician’s advice and have taken this step to improve your health.  Our PACK Kits and the assistance we provide in conjunction with the PACK Kits will provide information and tools that you can use in conjunction with the program prescribed by your physician or otherwise recommended by your physician or other party to learn more about your condition, how to take care of yourself, and how to monitor your success (collectively, our “Services”).  Our website (the “Website”), our mobile platforms and our Services are intended for use only as a supplement to, and not in place of, the care recommended by your physician.

This Privacy Policy explains the information that we collect about you and your health and the ways that we use that information and protect its privacy.  In addition to this Privacy Policy, we treat your “Protected Health Information” (as defined in the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended and supplemented from time to time (“HIPAA”)) in accordance with the requirements of HIPAA.  This Privacy Policy applies only to the Services provided by PACK Health.

By submitting your information to us or using our Services or the Website, you consent to the terms of this Privacy Policy.  If you do not agree to the terms of this Privacy Policy or the treatment of your information as outlined in this Privacy Policy, do not submit any information to us or use our Services or access or use the Website.

Personal Information

In this Privacy Policy we us the term “Personally Identifiable Information” to mean any information about you that would allow a third party to determine your identity, and we use the term “Non-personally Identifiable Information” to mean any information that does not personally identify you, including, without limitation, “de-identified” data.

Collection And Use Of Information

Information that You Provide to Us:

To order/activate your PACK Kit and allow us to provide you with the Services you have requested or elected to use, you provide us with your name, mailing address, email address, phone number, and prescribing physician’s name.  For some PACK Kits, we will also ask you for your birth date and gender so that we can attempt to provide you with the best recommendations. You may need to provide additional types of demographic information if you respond to a survey, test a particular product or service for us, or enter a contest or promotional event.  Health condition management programs (e.g., diabetes, hypertension, etc.) may view, access or contribute condition-related information to your account if you grant them permission to do so.  Devices, such as scales, blood pressure cuffs, glucometers, etc. may contribute data to your account directly through a manufacturer’s website if you grant them permission to do so.  Subject to your prior approval, our business partners may share information related to or recorded by the physical device you use with their services.

Non-Personally Identifiable Information that We Collect:

PACK Health automatically collects certain technical information such as, without limitation, the Internet address from which you visit our Website, your browser type, which websites you were visiting before coming to our Website, which pages of our Website you visit and how long you visit each page.  In addition, if you use our mobile application, we will collect information about the mobile device you are using.

Use of the Information:

We use your Personally Identifiable Information to determine your eligibility for Services, to provide the Services you have requested or elected to use and to tailor our Services for you, all in accordance with applicable law.  Those Services may include, without limitation, sending texts, emails, or regular mail or making phone calls to you to provide reminders, educational or technical information, or respond to your questions.  We may also use these methods to send you technical updates or notices regarding our Services or to improve our customer service.  We may also use your information to (i) investigate, prevent or take action regarding illegal activities, (ii) comply with applicable laws, regulations and legal process, and (iii) protect our rights, the rights of our affiliates or related third parties, or to take appropriate legal action to enforce our rights.

PACK Health may use your Personally Identifiable Information to inform you of other products or services available from PACK Health or our affiliates or business partners and in accordance with applicable law.  PACK Health may also contact you via surveys to conduct research about your opinion of current Services or of potential new Services that may be offered.

PACK Health compiles your Non-personally Identifiable Information in aggregate form to help diagnose problems with our servers and systems and to gather broad demographic information. We may additionally use aggregated, Non-personally Identifiable Information in the development of products and services to meet the continuing needs of our clients and customers, and to analyze and improve the content, features, materials and opportunities that we make available on our Website.

PACK Health may provide aggregated, Non-personally Identifiable Information to customers, advertisers and other third parties (including, without limitation, sponsors of research or product development and other business partners of PACK Health) including to generate reports, marketing and technical research and for related business purposes of PACK Health.  PACK Health may use Internet addresses for identification purposes only when necessary to enforce compliance with the PACK Health Website Terms of Use and to protect our Services or any person, as otherwise permitted by law.

We contract with a third party for the retail/e-commerce portion of our Website, and any information you provide directly to that third party will be treated in accordance with the privacy policies of that provider, which are accessible through links on the retail/e-commerce section of our Website.

Consent to Use of Information

By providing us with certain information on or through the Website or other means or by using our Services, you consent to the following uses of such information:

Information ProvidedConsent – You expressly opt-in and consent to:
Email AddressReceiving emails from us, our affiliates or agents related to medical services in general, information you have requested, related services, information updates, and similar information
Phone Number
(land line)
Receiving calls from us, our affiliates or agents, through human initiated calls or automated calls, including the use of artificial or pre-recorded messages
Phone Number

(mobile number)

Receiving calls from us, our affiliates or agents, through human initiated calls or automated calls, including the use of artificial or pre-recorded messages

Receiving text messages (for which normal text or data charges may apply)

By providing the foregoing consent, you specifically waive any claims you may have as a result of our sending such emails or text messages or placing such phone calls to your numbers, including, without limitation, claims under federal or state laws and specifically any claim under the CAN-SPAM Act, 15 USC § 7701, et. seq. or under the Telephone Consumer Protection Act, 47 USC § 227.  By providing the email address or phone number, you represent that you have the authority to use and provide this consent for that email address or phone number.  

Sharing Of Your Information

Except as specified in this Privacy Policy, PACK Health will not sell, trade, lend or otherwise voluntarily disclose any Personally Identifiable Information that you have provided.  PACK Health may share your Personally Identifiable Information with: (a) third parties to assist in the administration of our Website or the Services; (b) to PACK Health financial and legal advisors; (c) to others as required by law; and (d) for other purposes that be consented to by you from time to time. Where you have given us specific permission to do so, we may share your information with the physician(s) or caregiver(s), including, without limitation, those who prescribed or otherwise recommended our PACK Kit, or with your insurance carrier.  Where personal information is shared with service providers for administrative purposes, we contractually require the service provider to respect this Privacy Policy.  Notwithstanding any other provision in this Privacy Policy, in the event someone buys or acquires PACK Health or substantially all of its assets, information about you and your use of the Services will likely be one of the assets acquired and such information may be disclosed to a potential purchaser or the actual purchaser.

As part of our business, we may provide aggregated Non-personally Identifiable Information, with or without compensation, to third parties for their own use.  The aggregated Non-personally Identifiable Information can be valuable in helping to develop new products or services that may be of interest to our customers.  The Non-personally Identifiable Information may include, without limitation, statistics about our customers, their use of the PACK Kits or results achieved through use of the PACK Kits.

If you post a comment or other information on a blog or other comment area of our Website, you should remember that it will be publicly available.

Your Ability To Update Your Personally Identifiable Information

You may ask us to change or update your personally identifiable information at any time by emailing us at or calling us at (855) 255-2362.

Use Of Cookies

The PACK Health Website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the PACK Health services or websites you visit

Security Of Your Personal Information

PACK Health maintains measures designed to secure your personal information from unauthorized access, use or disclosure. Nevertheless, no set of security safeguards is guaranteed to be impenetrable.  We cannot and do not guarantee or warrant that communications to or from our Website, or the date transmitted or stored on or through the Website, are or will be totally secure from loss, misuse or unauthorized access by third parties.  If you choose to provide information via our Website, you accept the risk that a third party may intercept or otherwise obtain and use that information.


We may at times ask you to complete surveys about our Services or potential Services.  We use information from surveys to better understand the needs of our users and to gather information about health care trends and issues.  We generally do not ask for Personally Identifiable Information in surveys.  If we do request contact information for follow-up, you may decline to provide such information.  Personally Identifiable Information that is provided by survey respondents is shared only with those people who need to see it to respond to the question or request, with third parties who perform data management services for us, or as otherwise provided herein.  Those third party service providers assisting us with surveys are required to comply with this Privacy Policy.

Changes To This Privacy Policy

PACK Health may occasionally update this Privacy Policy, including, without limitation, to comply with applicable law or to reflect company and customer feedback.  Notices of changes will be posted on the PACK Health Website in advance.  PACK Health encourages you to periodically review this Privacy Policy to be informed of how PACK Health is protecting your information.  Use of our Services or the Website or submission of information to us following a change in the Privacy Policy indicates your consent to the revised Privacy Policy.

Related Links

The PACK Health Website may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of PACK Health and PACK Health is not responsible for the privacy practices or contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. PACK Health is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by PACK Health of the Linked Site or any association with its operators.

Children And Privacy

We understand the importance of protecting children’s privacy in the interactive world.  We do not knowingly collect personal information from children under the age of thirteen (13) without parental consent.  If you are a child under 13 years of age, you are not permitted to use our Services without your parent’s prior written consent and should not send any information about yourself to us.

In the event that we become aware that we have collected Personally Identifiable Information from any child, we will dispose of that information.  If you are a parent or guardian and you believe that your child under the age of 13 has provided us with information without your consent, please contact us at, and we will take reasonable steps to ensure that such information is deleted from our files.

California Privacy Rights

Under California Civil Code Section 1798.83, California customers are entitled to request information relating to whether a business has disclosed personal information to any third parties for the third parties’ direct marketing purposes.  PACK Health will not sell your personal information to third parties for their direct marketing purposes without your consent and will only transfer or share your Personally Identifiable Information as stated in this Privacy Policy.  California customers who wish to request further information about our compliance with this statute or who have questions more generally about our Privacy Policy and our privacy commitments to our customers should not hesitate to Contact Us, as provided by below.


We provide you with the opportunity to opt-out of receiving any future communications from us and our business partners at any time (provided that you cannot opt out of receiving communications directly related to your account with us, but you may have the right to specify the method of such communications). If you want to remove your Personally Identifiable Information from our database and not receive future communications or registration-required service(s) or if you want to change your information in our databases, please contact us using any one of the following methods:

By E-Mail:

By U.S. Mail:

PACK Health, LLC

3613 6th Avenue South

Birmingham, AL 35222

Should you decide that you no longer wish to use the Services, you may disable your connection to PACK Health by contacting us using any one of the methods listed above.


PACK Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.  For further information on our nondiscrimination policies, please see our <<Notice of Nondiscrimination and Accessibility>>.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-205-xxx-xxx.

주의:  한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.  1-205-xxx-xxxx  번으로 전화해 주십시오.

Contact Information

PACK Health welcomes your comments regarding this Privacy Policy. If you have questions or concerns with any aspect of your privacy in relation to this Privacy Policy please contact PACK Health:

PACK Health, LLC
3613 6th Avenue South
Birmingham, AL 35222