Somewhere between soccer practice, budget meetings, and weekly meal prep, life’s noise can get in the way of taking care of our health. For some patients, that might mean forgetting to schedule their annual physical. For others, it might be skipping a high-cost prescription refill to afford food on the table this week.
The healthcare ecosystem and, more specifically, the life sciences industry, has become overly saturated with siloed support offerings that all claim “patient-centricity” as their primary focus. These programs oftentimes address individual barriers such as treatment adherence or copay assistance in order to keep patients on therapy for longer.
However, if these support programs are as patient centric as they may claim to be, why are only 3% of patients using them?1
It’s yet another line item on the to-do list. It’s work. It’s exhausting. It’s more noise.
When managing your health becomes a job in its own regard, we, as patients, want to clock out as soon as we can. We rearrange our schedules for a 10-minute whirlwind with a new doctor (surprise, your regular doctor is out on vacation–which no one mentioned to you), sandwiched between an hour commute round-trip.
Why are we seeing more patient support programs on the market?
30-61% of patients do not adhere to their prescribed treatment plan. PSPs are necessary in chronic condition management in order keep patients on therapy, improve long-term health outcomes, and deliver financial and social support.
You clock in; you clock out. You commute. You invest energy, time, and money.
At some point, caring for your own health may start to feel like a tiresome, albeit necessary, cycle.
It’s adding to the noise.
What if there was an all-in-one solution that could comprehensively address the needs of your patient population: condition management, medication adherence, behavior modification, device training, social determinants.
And what if that level of engagement was driven by real people, who can build meaningful relationships with your patients? Someone who learns about each patient’s “noise”?
That solution exists.
Pack Health is an evidence-based patient engagement platform that helps to change health behaviors to close gaps in care and improve outcomes. Our solution provides patients with a single point of contact to comprehensively address their unique prescription needs, such as refill reminders, copay assistance, condition education, and device training.
While many “beyond-the-pill” programs offer similar therapy-specific support, Pack Health members are matched with a dedicated, National Board-Certified Health and Wellness Coach (NBCHWC) who helps address their health needs holistically. Health Advisors are real people (no AI or chatbots here!). Members communicate with their Health Advisor in the same way as a friend, via calls and texts, from the same person, with the same phone number. The days of cold calling to boost engagement are over.
Our high-touch engagement model increases adherence, improves the patient experience, and lowers overall costs of care.
Providing support that is truly “patient-centric” starts with a better experience, better engagement, and better insights. With Pack Health, life sciences can do more for their patients, all while improving their bottom line.
Cut through the noise with Pack Health.
To learn more, visit our life sciences page or schedule a demo using the buttons below.
References
- Phreesia Life Sciences. Industry Perspectives on Patient Support Programs. Industry Perspectives. https://lifesciences.phreesia.com/reports/expanding-awareness-patient-support-programs. Published 2021. Accessed February 16, 2023.
Pack Health is not intended to substitute for medical advice provided by a person’s treating healthcare provider and is not intended to practice of medicine. Pack Health is intended to be an aid for people to gain insights into ways to help improve their general health and well-being. Only a person’s healthcare professional should diagnose and treat their patients based on the provider’s clinical assessment, education and training. This service should not be used as a substitute for a person’s healthcare provider.
