BIRMINGHAM, Ala., Feb. 12, 2019 — Pack Health, a leading digital health coaching platform for chronic care monitoring, has been named the winner of Salesforce’s Healthcare Experience Trailblazer Award for the success of its Health Advising program and commitment to improving the patient experience in healthcare.
Pack Health customized the Salesforce platform to develop and deliver diagnosis-specific, one-on-one coaching programs for individuals with chronic conditions. The company then integrated evidence-based content, metrics, and devices into the platform to optimize and augment its human-to-human engagement model. With weekly coaching calls and personalized follow up, Pack Health members enjoy a better and more connected healthcare experience, and improve their health behaviors and outcomes as measured by validated Patient Reported Outcomes Measures and clinical measures.
“We selected the Salesforce platform in 2014 because we knew connecting the dots in healthcare would require best in class customer service,” said Pack Health President and CEO Mazi Rasulnia Ph.D. “It’s been great to grow with Salesforce over the past few years, leveraging apps, APIs and business tools to scale our patient-centered model.”
“Patients expect convenient and personalized experiences from their healthcare providers,” said Dr. Ashwini Zenooz, SVP and GM of healthcare and life sciences at Salesforce. “Pack Health is a true healthcare experience trailblazer using Salesforce to deliver patient-centric care and engage with them in new ways.”
The Salesforce Healthcare Experience Trailblazer award honors healthcare organizations that go above and beyond to bring visionary ideas to life using the Salesforce platform, delivering personalized experiences for patients, members, providers and employees and driving measurable outcomes. Pack Health will be honored this evening at the Salesforce Trailblazer Awards & Celebration at HIMSS 2019 in Orlando.
About Pack Health
Pack Health is a digital health coaching company that helps people access the right care and develop self-management skills to improve their health. Pack Health members work one-on-one with a nonclinical Health Advisor, online and over the phone, to address social determinants of health and achieve personal health goals. Results include higher satisfaction, better clinical outcomes, and lower total medical cost. Learn more at www.packhealth.com.